In-transit product damage is the Achilles’ heel of ecommerce businesses. After all, preventing 100% damage to all shipped items is almost impossible when it comes to ecommerce shipping and delivery. That said, if your customers keep getting damaged products in the mail, it can be disastrous for your online store. Fret not; we have tried and tested tips to ship fragile items that will help prevent shipping damage and keep your customers satisfied.
Before we delve into these tips, let’s see what’s at stake here.
Why You Need to Invest in Secure Packaging
Here are some reasons why you must invest in secure packaging for your products:
- As an online brand, you cannot afford to lose your money because of broken products that result in returns and continued shipping complaints from your customers. It will be costly as you will have to pay for the reshipment.
- If your customer has to pay the return fee for a damaged product, it will likely anger them.
- An angry or dissatisfied customer can leave a negative review of your brand. If you receive such a review, offer them a discount or a free product on their next order to make it right and edit the review.
- Damaged products will inevitably result in lost business as some customers will ask for refunds and will never buy from your brand again.
You can prevent this by investing in high-quality shipping supplies from a reliable vendor.
Tips to Ship Fragile Items
Here are some tips for shipping fragile items that will help you keep your customers happy:
Choose the Right Shipping Box
When shipping damage-prone items, choose a box slightly bigger than the item that needs to be shipped. If the box has too much space, the contents will shift around, increasing the likelihood of breakage. Put the secured item inside and fill the space with cushioning materials to keep the products in place. For additional safety, you can wrap the items in padded mailers and securely put them in the box.
Wrap the Product in Cushioning Material
If you store loose products in a box, they will break or get damaged. Wrap the products in cushioning material to keep them safe during transit. You can use top-quality bubble wrap or foam enclosures for the package.
Use Packing Peanuts
Always use industrial-grade packing peanuts and crinkle paper to fill the space in your box. It will ensure the packaged product sits firmly inside the box to prevent accidental breakage during transit.
Label the Shipping Box
If you label the box with a sticker that says the contents are fragile, the shipping carrier will know they must handle the box with care. You can use multiple big stickers on different sides of the box to ensure the carrier sees them. Just make sure the fragile stickers don’t cover the shipping label.
Lastly, you can use weather protection and other top-quality shipping materials to ensure your products remains safe till it reaches your customer’s doorstep. The Boxery has a vast array of shipping supplies you can peruse to find the perfect packaging for your fragile shipments. Learn more here!
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