FAQs

*ORDERING*

Contacting The Boxery

We can be contacted by Phone @ 877.826.9379: By email: info@theboxery.com: Or through our live chat icon on our website @ www.theboxery.com. You will receive a reply to an email request within 24hrs but normally within an hour

Payment Options

We accept all major credits and have recently added Google Checkout as an alternative payment method. For business accounts with terms in place, invoices will be forwarded the day after shipment. For these accounts payments can be made additionally by check and/or money order.

Volume Quotes

For large volume quotes for regular stock sizes and non stock sizes, simply email info@theboxery.com with your information and a sales agent will contact you with a quote.

Available Coupons

On occasion, customers will receive coupon codes for an event or promotion which can be inserted in the shopping cart where the automatic discount will be applied.

Opening an Account

Simply add an item to your cart and proceed to checkout where you will then be prompted to create an account. Another simple option is to click account login in the top right corner and follow instructions from there.

Can't find an item?

If you did not find the right product on our website, Please keep in mind that we are one of the largest distributors of packaging supplies on the East coast and we carry over 10,000 products directly from manufacturers. Please simply send us an email or give us a call. We will offer you an unbeatable price and a prompt response.

*SHIPPING*

When will my order ship

Orders placed before 3pm EST will usually ship same day. However, during high volume times and for specialty products the ship date may be the next business day. For time sensitive shipments, feel free to contact us when placing an order for best estimated ship date.

Estimating Shipping Cost

For Items shipping with standard carriers such as UPS and FEDEX using the conveniently located estimate shipping button in the shopping cart will give you the shipping costs. For items listed as freight, a thorough process is done on your behalf to ascertain the lowest possible freight costs which are then passed on to you. Instead of charging an assumed rate and perhaps overcharging we use due diligence in securing these rates. Also we will never ship out an item via freight before you’ve confirmed the new charges. So in the event it is not what you anticipated your order can simply be cancelled.

Tracking Your Order

Once an order is shipped you will automatically receive an email notification containing your products's tracking information. You may also use the following link Order Track to track your order. Another alternative is by signing in to your account and selecting the tracking options there.

Freight Shipments

The box icon near the individual items identify which items ship with freight. Such items, due to its size and/or weight cannot ship using standard carriers and/or have additional handling charges. In such circumstances we secure on your behalf alternative shipping methods at the best possible rates. We will never ship an item without confirming these charges with you first.

Shipping Maps and Times

Most of our items ship out of our NY location and the image below is a reflection of that. We also ship out of our other location located in IL. Pickup is offered free of charge at either location.

*RETURNS*

Hastle Free Returns

All items purchased from TheBoxery.com may be returned in their original, unused condition within 30 days for a full refund of the purchase price minus shipping. Credit will be issued in the same form as payment received. Call 1-877-T-BOXERY(826-9379) to receive an authorization code prior to returning. Note: Customers will be responsible for shipping charges on cancelled orders.

*HOW TO*

How to measure a box

Measure the Length, Width and Depth (Height) of the object you are attempting to pack then look for the corresponding box size in this order. 1. Length 2. width 3. Height . The box measurements will always reflect the inner dimensions with an 1/8'' +/- variance.

How to measure a mailer

Simply place your object on the mailer and allow for atleast a 1/2'' of space from the upper and lower sides and 1'' from the other sides. Forcefully inserting the object into the envelope should be avoided.

How to ship a book

Books can be shipped using alternative methods. The kraft bubble mailers are a great place to start. For those expensive hardcover books you may want to use a One Piece Folder for the added protection. To make this package even more secure you may want to wrap your book with one of our Perforated Bubble Rolls for optimal protection.

How to ship CDs

For shipping CDs we have a variety of mailers designed specifically for this size group that can be found by Clicking Here

UPS Dimensional Weight

For UPS Ground service, a measurement of 5,184 cubic inches (LxWxH) or higher will allow for UPS to charge the higher rate of the actual shipping weight or the billable weight.

*PRODUCT INFORMATION*

Box Strength

We carry three different box strengths.
1. Standard - With an ECT32 rating and a bursting strength of 200lbs, this box is recommended for up to 40lbs. It is the most commonly used shipping box.
2. Heavy Duty - Single Wall - With an ECT44 rating and a bursting strength of 275lbs, this box is recommended for up to 65 lbs.
3. Heavy Duty - Double Wall - With an ECT48 rating, a bursting strength of 275 lbs plus an extra layer of corrugation, this box is recommended for up to 80lbs.

Eco-Friendly

We pride ourselves with recycling all of our used boxes and put a strong emphasis on the recyclable nature of our products site wide. All of our boxes are made with over 80% recycled material. Our mailers are made with 100% recycled fibers. As a general rule it is our goal to have an eco-friendly version within all of our items as an optional substitute